Journal

Notes on merchandising, retention and the Shopify apps in between.

Written by the people who build the apps and answer the tickets. No SEO filler, one post a week at most.

FEATUREDRetention · 9 min read

Why sold-out pages are the cheapest revenue in your store

We pulled anonymised data from 1,400 stores running waitlists. The pattern is consistent: shoppers who join a restock waitlist convert at 3–5× your site average, and they do it without a discount code.

Ananya Rao
Head of Product · 12 Aug 2026
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Guest wishlists convert better than gated ones — the data
We A/B tested login-required saves against guest saves across 320 stores. The login wall costs more than it captures.
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WhatsApp for Shopify: what actually gets template approval
A practical guide to utility vs marketing templates, and the copy patterns Meta rejects for Indian merchants.
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Honest scarcity: urgency that survives a brand review
Fake countdowns are a liability. Here is how to build urgency from real inventory and real cut-off times.
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How we keep AI-written FAQs from making things up
Grounding, confidence thresholds and the approval queue: the boring engineering behind trustworthy answers.
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AU shipping expectations vs reality on your PDP
Delivery promises are a conversion lever. What Australian shoppers actually expect to see before checkout.
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Five apps, zero Lighthouse damage: how we ship widgets
App blocks, server-side rendering and why we refuse to load a framework on your storefront.
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Bundle pricing that does not break your checkout
Shopify Functions changed what is possible. A short tour of discount logic that survives Plus checkouts.
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What 40,000 restock alerts taught us about queue fairness
First-come-first-served sounds simple until inventory lands in three warehouses at once.
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The two questions that predict a size return
You do not need a body scanner. You need two well-chosen questions and honest garment data.

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